Please avoid direct and prolonged contact with water, perfumes, and lotions. Store items in a jewelry box or the bag we provided for you. This will help prevent tarnishing, tangling, and scratching . Cleaning items with jewelry cleaner and tarnish is not recommended!
Turnaround time (The time it takes to make your piece) is 5 to 7 business days. When orders are ready to be shipped, you will receive an email with a USPS confirmation number trackable at www.USPS.com.
Unfortunately we do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect at the time of purchase.
Unfortunately Riviere does not accept returns as each item is handmade. Any damaged or defected items reported within ten days of purchase, please email info@byriviere.com with subject "Damaged/ Order #" to replace, exchange, or obtain store credit.